Terms & Conditions

Acceptance of These Terms

By accessing or using the Hexora Infotech website, you agree to comply with these Terms & Conditions. If you do not agree with these terms, please do not use the website.

These Terms & Conditions apply to your use of the website. Specific software development or service engagements may also be governed by a separate written agreement, proposal, statement of work, order, or other contractual document.

Where a separate agreement applies to a specific project, the terms of that agreement may take precedence over these general website terms for that project.

Our Services

Hexora Infotech provides technology and software development services that may include: Website Development, Web Application Development, Mobile App Development, Custom Software Development, E-commerce Development, WordPress Development, Shopify Development, UI/UX Design, API Development & Integration, Performance Optimization, and Maintenance & Support.

The exact services provided for a particular client will depend on the agreed project scope and requirements. We may modify, expand, discontinue, or update our services from time to time.

Use of Our Website

You may use our website for lawful purposes and in accordance with these Terms & Conditions. You agree not to: use the website for unlawful or fraudulent purposes; attempt to gain unauthorized access to our systems; interfere with the operation or security of the website; introduce malicious code, viruses, or harmful software; copy, reproduce, or redistribute website content without permission; use automated methods to access or collect information from the website in a way that could interfere with its operation; misrepresent your identity or relationship with another person or organization; or use our website or content in a way that infringes the rights of others.

We reserve the right to restrict or terminate access where we reasonably believe the website is being misused.

Project Enquiries and Quotations

Submitting an enquiry through our website does not automatically create a contract or establish a client relationship. Information submitted through a contact or quote form helps us understand your requirements and determine whether we can provide the requested service.

Any quotation, estimate, proposal, or project scope provided by us may be subject to: confirmation of requirements, technical assessment, final scope, availability, project dependencies, third-party services, client approvals, and applicable contractual terms.

A project becomes formally agreed only when the applicable proposal, agreement, statement of work, order, or other required documentation has been accepted by both parties.

Project Scope and Requirements

The scope of each project should be agreed before development begins. The project scope may include: features and functionality, number of pages or screens, design requirements, technology requirements, integrations, deliverables, development milestones, testing requirements, deployment requirements, and support requirements.

Changes requested after the scope has been agreed may affect the project timeline, cost, or deliverables. Where necessary, additional requirements may be handled through a change request or revised project agreement.

Client Responsibilities

To help a project progress effectively, clients are responsible for providing accurate and timely information, content, approvals, credentials, access, and other materials reasonably required for the project. Depending on the project, this may include: brand assets, website content, product information, images and media, hosting access, domain access, third-party account access, API credentials, business requirements, design feedback, and approvals and decisions.

Delays in providing required information, approvals, or access may affect the project timeline. Clients are responsible for ensuring that materials they provide to us may legally be used for the intended project.

Payments and Fees

Project pricing, payment schedules, deposits, milestones, recurring fees, and other charges will be communicated through the applicable proposal, quotation, invoice, or agreement. Unless otherwise agreed: work may begin after the required initial payment or approval; milestone payments may be required before the next stage of development; additional work outside the agreed scope may result in additional charges; third-party costs may be charged separately where applicable; and taxes or government charges may apply where required.

Failure to make an agreed payment may result in the suspension or delay of project work. Specific payment terms agreed in a project contract will take precedence over these general terms.

Third-Party Services and Platforms

Some projects may depend on third-party services, platforms, software, APIs, hosting providers, payment providers, app stores, plugins, or other external technologies. Examples may include: hosting providers, domain registrars, payment gateways, Shopify, WordPress, cloud platforms, analytics services, email providers, third-party APIs, app stores, and software licenses.

Third-party services may have their own terms, pricing, limitations, availability, and policies. Hexora Infotech is not responsible for changes, outages, restrictions, pricing changes, or failures caused by third-party services that are outside our reasonable control.

Intellectual Property

Unless otherwise agreed in writing, Hexora Infotech retains ownership of its pre-existing materials, reusable components, development methods, frameworks, tools, libraries, templates, processes, and other materials that were created independently of a specific client project.

Ownership of project-specific deliverables will be determined by the applicable project agreement. Third-party software, libraries, plugins, fonts, images, APIs, and other licensed materials remain subject to their respective licenses and terms.

Clients are responsible for ensuring that content, images, trademarks, documents, and other materials they provide do not infringe the rights of third parties.

Source Code and Project Access

Where source code or project access is included as part of an agreed project scope, the applicable project agreement will define what is delivered and when access or transfer takes place.

Third-party credentials, licenses, subscriptions, hosting accounts, domains, and external services may remain subject to the ownership and terms of the relevant provider. We recommend that clients maintain appropriate access to important accounts and services associated with their project.

Confidential Information

During a project, either party may receive confidential information belonging to the other party. Both parties should take reasonable steps to protect confidential information and use it only for legitimate purposes related to the project or business relationship.

Specific confidentiality requirements may be established through a separate confidentiality agreement or contract where necessary. Information that is already publicly available, independently developed, or lawfully obtained from another source may not be considered confidential.

Project Timelines and Delays

We aim to provide realistic project timelines based on the information available when the project is planned. However, timelines may change because of: changes in requirements, delayed client feedback, delayed approvals, missing content or access, third-party dependencies, technical issues, hosting or infrastructure problems, unforeseen development requirements, and events outside our reasonable control.

Where a delay occurs, we will communicate relevant changes as reasonably possible.

Testing and Client Approval

We may test deliverables before launch or handover according to the agreed project scope. Clients are responsible for reviewing deliverables and providing feedback or approval within the agreed review period where applicable.

If additional changes are requested after approval or outside the agreed scope, they may be treated as additional work.

Maintenance and Support

Ongoing maintenance and support are not automatically included in every project. Where maintenance or support is required, the scope, response expectations, pricing, and services provided will be agreed separately.

Support may include: bug fixes, technical updates, security updates, performance improvements, monitoring, minor changes, feature development, and technical assistance. Support does not necessarily include major redesigns, new applications, large features, third-party failures, or work outside the agreed scope.

Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, or error-free. The website may occasionally be unavailable because of: maintenance, updates, hosting issues, technical problems, security incidents, infrastructure failures, and events beyond our reasonable control.

We may modify, suspend, or discontinue parts of the website when reasonably necessary.

Warranties and Disclaimers

We aim to provide professional services using reasonable care and skill. However, unless specifically stated in a written agreement, we do not guarantee that: a website or application will be completely error-free; a website will achieve a specific search engine ranking; a particular conversion rate or business result will be achieved; third-party platforms will remain available or unchanged; software will work indefinitely without maintenance; or external services will always operate as expected.

Specific warranties or service commitments may be included in an applicable project agreement.

Search Rankings and Business Results

Where website development or performance services are provided, technical improvements may support search engine visibility and user experience. However, Hexora Infotech does not guarantee specific search engine rankings, traffic levels, leads, sales, conversions, or revenue unless a specific written agreement expressly provides otherwise.

Search engine algorithms, competition, content quality, backlinks, market conditions, user behaviour, and many other factors can affect business results.

Limitation of Liability

To the extent permitted by applicable law, Hexora Infotech will not be responsible for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of our website or services. This may include losses relating to: business interruption, loss of revenue, loss of profits, loss of data, loss of opportunities, third-party service failures, and website downtime.

Nothing in these Terms & Conditions is intended to exclude or limit liability where doing so would not be permitted by applicable law. Any specific liability limits applicable to a client project should be defined in the relevant project agreement.

Indemnification

To the extent permitted by applicable law, you agree to be responsible for claims, losses, liabilities, or expenses arising from your unlawful use of our website, violation of these Terms & Conditions, or materials you provide that infringe the rights of another party.

Specific indemnification obligations may be established in a separate project agreement where appropriate.

Termination

Either party may terminate a project or service relationship according to the terms of the applicable project agreement. If no specific termination terms have been agreed, termination may be subject to reasonable notice and settlement of outstanding amounts for work already completed or committed.

We may suspend or terminate access to our website where necessary because of misuse, security concerns, unlawful activity, or violation of these Terms & Conditions.

Governing Law

These Terms & Conditions are intended to be governed by the laws applicable to Hexora Infotech and the relevant business relationship, subject to any mandatory legal requirements that apply. Any specific governing law and jurisdiction applicable to a client project should be stated in the relevant written agreement.

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our services, website, business practices, technology, or legal requirements. When we make material changes, we may update the 'Last Updated' date at the top of this page.

Your continued use of the website after an updated version is published may be subject to the revised Terms & Conditions, to the extent permitted by applicable law.